Has AT&T created an "Edsel" with its new small business phone system dubbed MS2085?
We're not trying to create or jump on an anti-AT&T business phone system bandwagon. In fact there are some AT&T phone systems we like such as their SynJ® SB67138 line that we did a mini-review of on this post.
If you watch the AT&T promotional video we've shared below, the MS2085 would seem to be an easy answer for small branch offices that can get by with four phone lines or less.
But as you can see from some of the review quotes below (we found 10 bad reviews out of 10 on 4/23/13) small business owners that purchased the system trying to save money did not save money and only earned a headache for their trouble in addition to the frustration of having to return the phones.
Sample Quotes from Online Reviews
"I never write reviews, but couldn't go past this one. Very disappointed to return this phone. I've searched for a new phones for my business for such a long time, and now I am still stuck in a middle of nowhere. Well..."
"This phone might seem good at first but once it's in use you will soon realize that it is about as useful as a paper holder. We are always loosing calls from our customers. We will go to answer the phone and it will hang up on them. Some customers will try and call 4 times before they will finally get through."
"This phone is a pile of discounted garbage. You can't get a clear line on it, hold a 3 way conversation, pull phone numbers and redial easily. You have degraded a great phone line. This was our 7th AT&T Phone. Now, we have to start shopping other lines. We are returning it. Each day becomes another issue. Tech support is a joke. Your manual is confusing and online support doesn't exist."
I could post more reviews but reading them proved too painful for someone like me that consults and sells business phone systems for a living.
How Do You Find a Phone System You'll Love? Call Us!
We're not against buying cheap business phone systems from a big box warehouse distributor as evidenced on this post. We've helped hundreds of business customers of every size choose the right system for their budget and their unique requirements.
You don't need to buy the most expensive system to get good quality. You don't even need to buy a new system as there are plenty of great deals to be had from buying a used phone system.
Give us a call. In just a couple minutes on the phone we can let you know if the phone system you're looking at is the right deal at the right price or a headache waiting to happen.
Overview Video of the AT&T MS2085 Phone System for Small Businesses