Looking for a service provider to integrate voice and data into a single customized solution? Well, look no further!

By Max Caponegro, TouchTone Communications
1-800-900-3668 or mcaponegro@touchtone.net

Today's increasingly demanding customers require service providers to devote unprecedented attention to providing exceptional quality and service into a single customized solution (and why shouldn't they). This allows customers to save both time and money. Sometimes even the smallest businesses require an involved and personalized telecom solution that integrates network services from different voice and data carriers.

Sometimes using multiple carriers is the only way to achieve true redundancy that will ensure the solution is working even if the primary carrier goes down. Managing competing carriers in a single solution can be a nightmare for a customer, and that is why oftentimes they work with several different network service "resellers"/service providers.

Well, I have good news for you! There are “resellers” (like TouchTone Communications) and account  managers out there (like myself) that will take the time to sit down with customers and their agents to discuss their needs and requirements in detail to create a custom telecom solution. We hope that this ‘non-cookie cutter approach’  will help the customer feel comfortable from the start that they have chosen the right telecom provider to furnish them with their voice and data service needs.

With help from the customer's

telecom agent, I recently completed a multi-carrier project for a nationwide alarm company that needed to integrate the phone carrier services from AT&T, Global Crossing and Verizon.  The three carrier solution was required to ensure maximum redundancy.

Click here to view an example of a customized customer troubleshooting guideline that was put together to monitor and manage the customer's solution (I withheld the name for privacy purposes). **Because we know that no two businesses are alike, we put together a customized solution, along with a troubleshooting guideline, unique to each enterprise customer**

Sometimes you just can't get what you need from a single carrier.  That's why here at TouchTone, we are here to serve you. We help match you to the right combination of voice and data carrier networks. We then provide a single bill and a single point of contact for both you and your customer.

If you are interested in learning more, please contact me at 1-800-900-3668 or mcaponegro@touchtone.net, and I will be happy to connect you with an authorized TouchTone agent in your area.