BUSINESS PHONE NEWS

Looking for a service provider to integrate voice and data into a single customized solution? Well, look no further!

By Max Caponegro, TouchTone Communications
1-800-900-3668 or mcaponegro@touchtone.net

Today's increasingly demanding customers require service providers to devote unprecedented attention to providing exceptional quality and service into a single customized solution (and why shouldn't they). This allows customers to save both time and money. Sometimes even the smallest businesses require an involved and personalized telecom solution that integrates network services from different voice and data carriers.

Sometimes using multiple carriers is the only way to achieve true redundancy that will ensure the solution is working even if the primary carrier goes down. Managing competing carriers in a single solution can be a nightmare for a customer, and that is why oftentimes they work with several different network service "resellers"/service providers.

Well, I have good news for you! There are “resellers” (like TouchTone Communications) and account  managers out there (like myself) that will take the time to sit down with customers and their agents to discuss their needs and requirements in detail to create a custom telecom solution. We hope that this ‘non-cookie cutter approach’  will help the customer feel comfortable from the start that they have chosen the right telecom provider to furnish them with their voice and data service needs.

With help from the customer's

Need To Integrate Multiple Voice & Data Carriers Into a Single Customized Solution Like This Customer...?

By Dan Baldwin, Editor
951-251-5155 email

Even small business customers sometimes require a semi-complicated telecom solution that integrates network services from different voice and data carriers.  Often, using multiple carrier networks is the only way to achieve true redundancy that will ensure your solution stays up and working even if your primary carrier goes down.

Managing competing carriers in a single solution can be a nightmare for a customer though which is why we work with several different network service "resellers".

 

Resellers provide four pieces of magic that all business customers want in a multi-carrier solution:

1. A single sales engineer/solution expert that coordinates the multiple carriers,

2. A single point of contact for any add, move or change to the solution,

3. A customized solution that blends the best of the different carrier networks, and

4. A single invoice.

As an independent telecom agents and channel sales partner of multiple resellers, we can make sure

If We Had a Video Explaining Our Services it Would Look Like This One... (Honest Solutions & No Smoozing)

By Dan Baldwin, Editor
951-251-5155 email

As many small and medium-sized business owners are aware, highly polished corporate marketing with a perfectly worded message is pretty hard to come by - and pretty expensive when it's done just right.

That's why we don't have a lot of it on our own website just yet promoting the benefits of why you should work with an independent telecom agent to help you choose your voice and data solutions.

I recently came across a short web video, though, from a cloud services provider that is just about perfect - FOR MY BUSINESS!

So I'm thinking, instead of paying tens of thousands of dollars for my own corporate "here's-what-we-do-for-you" video, I figure I'll just

Your Phone Company Just Declared Bankruptcy. What Should You Do? (and When Should You Do It?)

By Dan Baldwin, Editor
951-251-5155 email

 The stormy seas of the current economy is ripping holes into the bottom of many "telecom ships".  

Following are news headlines from just a few phone companies whose customers have found themselves in treacherous waters over the last several years:

• Bankruptcy Survivor Global Crossing is Acquired By Level 3 - October 2011
• TNCI of Boston Declares bankruptcy - October 2011
• Only Bidder Birch Buys Bankrupt Cordia Communications - July 2011
• FairPoint Communications Emerges From Bankruptcy - January 2011 
• Florida's AstroTel Files Bankruptcy - January 2011
• Financially Troubled One Communications Acquired by EarthLink - December 2010
• Accounting Scandal Survivor Qwest Acquired by CenturyTel - April 2010
• Sprint and AT&T in Bankruptcy Danger? - January 2010
• Bankruptcy Survivor MCI Worldcom Acquired by Verizon - January 2006
• Bankrupt Norvergence Liquidated, But Customers Still Pay - January 2005

As the headlines above name some of the biggest names in telecom, it seems that market size is not always a guarantee against financial troubles.

 

What You Should Do (Before & After) Your Phone Company Gets Into Trouble

Michael Burns Announces the Upgrade of Start-video, Desktop Video Conferencing Service

By Michael Burns, President
A+ Conferencing                                   

As President of A+ Conferencing, I'm proud to announce the upgrade of our desktop video conferencing service, Start-Video, software release version four. 

Start-Video features HD quality video, VOIP audio and all of the web conferencing tools, all rolled up into one recordable service in the cloud.  Anyone from anywhere in the world can access this service via the Internet.  All you need is a webcam and a good Internet connection.

Start-video is a multi-party video conferencing service, which will allow up to sixteen simultaneous, full motion videos operating at any time.  Now you can see the facial expressions of your conferees on your conference calls.

The full range of web conferencing services include PowerPoint presentations, desktop sharing, annotation tools and web touring. The service also comes in